Managing SPAM or "Spam Quarantine Folder"
Due to the large amount of spam e-mails coming to the University, UITS has to enforce very strict anti-spam policies. These policies will help reduce the amount of spam you receive in your University e-mail Inbox. This will save you time and make your Inbox easier to manage.There may be occasions when a legitimate e-mail is tagged as spam, so we want to provide you the ability to access these messages. These e-mails will pose no danger to the system if they are released from your spam quarantine folder to your University e-mail inbox. They have all been scanned for viruses.
To start using this service, login to https://fmc.antispam.uaeu.ac.ae, when the login screen appears, enter your UAEU Email ID (userid@uaeu.ac.ae) and password.
From here, you can do one or more of the following:
- Release e-mail to your University e-mail inbox.
- Delete Message from your spam quarantine folder.
- Blacklist a message so that all future emails from the sender ARE NOT delivered.
- Whitelist a message so that all future emails from this sender ARE delivered directly to your University e-mail inbox.
How to Manage My SPAM Filter
Where Do I Login?
To access your spam quarantine folder, login to https://fmc.antispam.uaeu.ac.ae, when the login screen appears, enter your UAEU Email ID and password.
What Do I See in my Spam Quarantine Folder?
You can manage your quarantined messages from your Spam Quarantine Inbox. If emails are being held for you in spam quarantine, you will see a list of your spam quarantine messages as shown in Figure 1. Otherwise, you might see the following message "no data" indicating that there're no emails are being held for you.
Figure 1: Spam quarantine messages
Click on the message to get information for you to determine whether to keep or delete quarantined messages, double click on the message listed to view the entire message as shown in figure 2, and determine whether it is a valid message that you wish to receive or a message that should be tagged as spam.
Figure 2: Spam quarantine messages
How Do I Release a Message?
- Click to select or double click to open a message listed that you want to take action on.
-
Click on Release button to release the message from your spam quarantine folder and allows it to be delivered to your University e-mail inbox as shown in figure-3. (For security reasons, e-mail will be deleted from quarantine folder after 15 days)
Figure 3: Release quarantine email
-
Right click on desired message and click on "Release" as shown in figure-4.
Figure 4: Right click and Release
How Do I Delete a Message From My Spam Quarantine Folder?
- Click to select individual the e-mail, or shift-click to select multiple e-mails, that you want to take action on
-
Click on Delete to have the message deleted from your spam quarantine folder.
Figure 5: Delete Quarantine email
How Do I Blacklist a Message?
- Right click on the individual e-mail that you want to take action on.
- Select Black List to block all the future emails from that sender, regardless of the content of the message as shown in the figure-6. Blocked email addresses are NOT delivered to your University e-mail inbox and no notification is sent to you or the sender.
Figure 6: block selected quarantine email
How Do I Whitelist a Message?
- Right click on the quarantine message that you want to take action on.
- Click on the whitelist so that the sender messages will be no longer quarantined for all future e-mails received from that address as shown in figure-7.
-
Figure 7: White list quarantine email address
What Preferences Can I See?
You can use the Preferences link on the left-hand navigation pane to:
- Set your quarantine email display preferences, including language
- Set your anti-spam preferences (White list/ Black list)
The preference pane provides a variety of user-configurable options that allow you to customize the way the system works for you. You most likely won't need to deal with the majority of them, but it is important to understand the whitelist and blacklist.
Figure 8: Preference pane- white & black list
Setting your Antispam email display preferences
You can change the language, time zone, and/or color theme of Antispam email.
To change display preferences
- Click Preferences
- In the Display Preferences section:
- From Language, select one of the installed Antispam email languages.
- From Time Zone, select your current time zone. When Antispam device displays the Received Data of a message in your Inbox.
- From Theme, select the color scheme of your Antispam display. You can select Red Grey, Standard (green) or Indigo Dark Blue. Unlike the other display choices, the color will switch immediately, before your click Apply.
- Click Apply.
How Do I Maintain My Whitelist/Blacklist
UAEU Antispam provides extensive antispam services that work to prevent unwanted (spam) email from reaching your inbox. Most of these will be managed by UAEU IT Security Team, and require no effort from you.
Some features, however, can be configured with your own personal preference.
To configure your antispam preferences, click Preferences, go to the Antispam Management section, as shown in figure 9.
Figure 9: Preference pane- white & black list
Manage Black/White lists:
Black List: Add email address or domain that you want take action on it as shown in the figure-10.
Figure 10: Black List
White List: Add email address or domain that you want take action on it as shown in the figure-11.
Figure 10: White List
About Black list & White List Address formats:
Acceptable input for black list and white list entries may vary by the type of the black list or white list, but may be:
- All or part of an IP address
- All or part of a domain names
- All or part of an email address
Domain portions (e.g. example.com) and user name portions (e.g. user1) may use wild cards (? And *).
Examples of valid black list/white list entries
| Example | Description of match |
|---|---|
|
172.168.1 |
Email from the IP address 172.168.1.0/24 |
|
example.com |
Email from any sender at example.com, such as user1@example.com, or from any IP address to which domain name example.com resolves. |
|
Email from the sender spammer@example.com |
|
|
Email from any sender ending in “ser1” at example.com |
|
|
Email from any sender at example.com |
|
|
Email from the sender user1 in the domain such as example.com, exemple.com, or example.com |
|
|
Email from the sender user1 at any .com domain |
The following formats are
not
valid:
- 172.16.1.0
- 172.16.1.0/24
- @spam. example.com
Note: In addition to your personal white list and personal black list, your UAEU IT Security Team may have configured Antispam with system-wide or per-domain name white lists and black lists, which have priority over your personal settings. If your black list or white list is not working as you expect, contact UITS Security Team at security@uaeu.ac.ae.
